| | June - Aug 20229network, through the remote control of our electronic meters and every other single component of our network (Pressure Reduction Station, Odorization Unit, etc.).While IoT-izing our network, IT Infrastructure move to the cloud took place, setting up foundations for the following steps of the journey. One of the first benefits of cloud transition has been the setup of a centralized cloud-native data platform, enabling business lines to generate insights leveraging a better, deeper, and much-integrated view on business data points as well as the real-time data streams coming from IoT. When all the foundational work-streams were coming to conclusion, the company realized there was another challenge to win in order to extract value at scale from digital transformation: the way of working, meaning by that processes, approaches, & skills defining "how we do things".Agile & fail-fast way of working setupBy November 2018, The Digital Factory has been set up in Italgas as the transformation accelerator. In the Digital Factory, we create innovative solutions, leveraging process digitalization, and new technologies applying the agile way of working: MVPs instead of finished products, good and on time vs perfect and late, sprints vs major releases, cross functional teams & org de-layering vs complex & siloed hierarchies. But also, an injection of new skills and roles, such as solution architects, UX designers, Product Owners, Scrum Masters.So far, the new approach has been successfully leveraged to transform a number of key business capabilities ranging from scheduling, innovative workforce tools such as the augmented reality visors, customer journey re-design of all customer facing apps, analytics and artificial intelligence. Overall, 250+ sub-processes have been mapped, defining digital evolution roadmap for 30+ IT systems and delivering returns three times higher than investments.The black swan In the middle of the journey, what nobody could even think about, materialized: Covid-19 pandemic. Firms around the world reacted to pandemic focusing different objectives:· Survival: ensure business continuity;· Evolution: leverage the crisis to optimize and evolve the operating model;· Revolution: re-think the business model and develop new businesses.Italgas firmly positioned itself on the Evolution scenario while keeping an eye open on Revolutionary new business opportunities, leveraging the agile way of working the Digital Factory brought in the company to quickly adapt to the new context.So far, all Rooms and MPVs never stopped and all work-streams are going to be delivered in line with pre-Covid plans, astonishing result!Next stepsThe efforts made so far have created an enormous evolution in the way Italgas works. To make sure the transformation will be pervasive across the company, 2021-22 focus will be on adoption and scale up of the model successfully implemented so far.The goal for the future is to make every single people able to work differently, equipped with tools and ways of working enabling better performances and to continuously improve them.To facilitate that goal, a change management program will be launched to re-shape company leadership and cultural attitudes and create change agents in every area of the company.The end?With the cultural shift unlocked we aim to reach adoption of new capabilities and culture spread across the organization, making Italgas a Digitally accelerated business.At that stage, full value of digital transformation will be extracted, at scale and maybe we will learn that the journey envisaged years ago will not really end because a new transformation wave will start, to win new challenges and unlock new opportunities, again. Marco Barra CaraccioloIn the Digital Factory, we create innovative solutions, leveraging process digitalization, and new technologies applying the agile way of working
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