Utilities Tech Outlook Weekly Brief
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Field service software with analytic capabilities converts massive amounts of produced data into actionable information in real-time.
Fremont, CA: The utility business is facing several issues. Competitors' threats, human resource shortages, growing fickle and demanding customers, regulatory restrictions, and other factors all provide significant obstacles. Human resources are frequently the important distinction among firms and the primary sustainable competitive advantage in today's tech-neutral world. It is especially true in utilities since field staff has direct contact with customers. They are also in charge of essential activities, including building out basic infrastructure, making new connections and disconnections, and performing routine maintenance. Field service software helps utility businesses and their employees make significant improvements and provide an amazing customer experience.
· Live Tracking
The urbanization of the service industry has now become a reality. As a result, live updates get preferred by stakeholders ranging from top management to customers and even support employees. Such live tracking functionalities get facilitated by GPS-enabled field management software offered to customers and other stakeholders via user-friendly mobile apps.
· Real-Time Analytics
Field management employees can execute their responsibilities considerably quicker and better than previously because of developing technologies like the Internet of Things (IoT), machine learning, and artificial intelligence. This innovative technique uses analytics to flip the maintenance paradigm, from fixes to prevention.
· Improved Automation
Field service software automates various critical operations when coupled with core company systems, resulting in several overall benefits.
Machines and equipment driven by IoT sensors automatically issue tickets in the Field Service Management system if there is a deviation from the mean. In turn, the ticket produces a work task automatically, allocating the best possible specialist based on the case's characteristics. As a result, field workers with digital capabilities and other stakeholders, including customers, receive real-time warnings.
· Customer-Centric Approach
Field management suites, supplied to the client via user-friendly mobile app interfaces, include the consumer. Customers may use such applications to track important metrics, obtain invoices, pay bills, schedule service requests, examine service logs, make settings, contact customer support for any issues or clarifications, live-track the technician, and many other things.
