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The modernized utility industry is unfolding on the back of advanced and innovative functionalities in CIS.
FREMONT, CA: The need to deliver optimized services and engage better with customers at multiple levels is driving the utility industry to drop its legacy capabilities in favor of smarter solutions. While technological transformations hit the ground, utilities also have to focus on the evolving expectations of proactive and aware customers. An enhanced Customer Information System (CIS) is thus, the need of the hour for every utility firm. With the inclusion of new features, CIS is attaining advanced functionalities that complement the changing dynamics in the utility sector. Some of these features, which have become a priority for every utility, are enlisted below.
• Interactive Interfaces
As utilities vie to become customer-centric, enhanced interactions through CIS become vital. Today, a CIS can offer clean and interactive options to utility customer executives, which enable effective interactions with consumers. From accessing insights and content to initiating communications, a modern CIS can empower a utility firm to have better controls that help improve customer experience. Apart from that, utilities can also offer convenience to consumers through the online complaint and query forums, as well as smartphone notifications.
• Device and Event Tracking
As meters become smarter, utility companies today have the opportunity to deliver enhanced services at lower costs. An advanced CIS can now help utility firms track the smart meters deployed at the customer-end and leverage them for all the vital data they house. Thus, with an optimized CIS, utility companies can accomplish integrated management of distributed end-points.
• Self-Service Options
Self-service is a major aspect in the context of modern customer experiences. Using today's CIS, utility companies can easily develop self-service options for their customers. As a result, end-users can view their consumption patterns to cut down on wastage. By offering usage data and analytics, utility firms can extend transparency and attract more customers.
Technology vendors in the market are aware of the growing demands for enhanced features in CIS and are thus incorporating innovations. These innovations are giving CIS multiple new functionalities that are highly advantageous for every modern utility company.
See also: Top Utilities Tech Solution companies
