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Utilities will enhance supply chain systems and equipment operations, maintenance, and design, resulting in fewer outages and higher overall dependability
Fremont, CA: Energy utilities that have engaged in outage management automation have seen their investments pay off by allowing them to enhance performance, improve the customer experience, and accommodate system growth more efficiently. The organization-wide automation of operational systems has also enabled utilities to maximize their investments by combining the historical real-time data included in these automated systems to enhance asset management. By integrating and analyzing historical event data, utilities may improve the operations, maintenance, and design of supply chain systems and equipment, resulting in fewer outages and higher overall dependability.
Utility automation is a four-stage process that ends in the use of a real-time sensor to manage the grid effectively from energy consumption (Green) standpoint, increase reliability, plus optimize asset management. Most utilities will fall into one of the first three stages of automation. The operational advantages of completing each phase add up to better utility dependability, safety, compliance, and revenue.
• Digital Transformation
The initial stage of utility automation is digital transformation, which includes the installation of computerized systems for managing substations, customer information, service requests, mobile workforces, geographic data, automated metering infrastructure (AMI), and other vital processes. A significant part of any further automation has been the adoption of smart appliances like digital relays and digital fault recordings to provide real-time event information from substations to a control center via SCADA systems.
• Optimizing Workforce via Systems Integration
The combination of the two or more automated systems has been the focus of the second phase of utility automation. Automation and integration can sometimes get carried out concurrently. The goal of this technique is to achieve enterprise-wide access. By connecting outage management (OMS), customer information (CIS), interactive voice response (IVR), work management (WMS), mobile workforce management (MWM), SCADA, AMI, and geographic information systems (GIS), utilities could perhaps create operational threads which share real-time data and also provide insight into the overall wellbeing of the distribution network to all personnel in the organization.
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