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A company's resources and operations, including employees and equipment, must be coordinated to meet the needs of its employees and customers on and off company property.
FREMONT, CA: Field service workers usually install, maintain, or repair an asset or equipment outside the company's premises. Managing field service practitioners who provide skilled, specialized, or proprietary services to clients requires field service managers who will keep track of the organization's field resources.
A field service manager is responsible for scheduling, dispatching, tracking, and organizing work orders, inventory, and contracts for field services.
Mentioned below are key benefits and challenges of field service management:
Enhancing uptime: Identifying necessary repairs earlier in the asset lifecycle can lead to always-on operations, high-performance levels, and reduced downtime for your assets.
Increasing first-time fix rates and reducing mean repair times: Provide the appropriate technician with the right data at the right time on a single platform to ensure the correct technician is assigned to the job.
Technician empowerment: Implementing remote assistance and mobile capabilities provides technicians with the tools to stay safe, remain compliant, troubleshoot, and do their work efficiently and effectively.
Cost reduction in the field service sector: Maintaining equipment at the right time and most effectively is made possible using data and insights.
Increased Customer Satisfaction: Ensure that technicians are meeting customer expectations and respond quickly to concerns or delays in the service that are not expected.
Management of field service operations poses many challenges, such as:
In the field of maintenance technology, leaders are facing numerous challenges, including the challenge of attracting and retaining talent. This is because talent pools are shrinking, underskilled workforces are growing, increased operational costs, and a lack of technology for managing complex assets and expanding service requirements. Managing these challenges is possible through software that can automate certain tasks. This will reduce the strain on your workforce, improve knowledge transfer, and provide capabilities to assist your technicians on the ground in their daily tasks.
Mobile service technicians face several challenges, including but not limited to conflicting schedules, difficulties obtaining essential data, miscommunications about job tasks, and the need to make multiple trips back to the job site. A more comprehensive CMMS main system must be available on phones and tablets to overcome more of these challenges, including the ability to view asset maintenance history, access detailed technical specifications and GIS-based location data, analyze work order information, handle billing, and communicate in real time.
