| | APRIL 20198Smarter Field Service is Fueling Productivity: a Natural Gas PerspectiveFor 170 years, Washington Gas has been proud to serve our customers. From our very first, the U.S. Capitol, to our 1.1 million customers across D.C., Maryland and Virginia today, we are privileged to provide clean burning and affordable natural gas. We are committed to maintaining a safe system as our number one priority. In 2019, empowering a top-notch, productive field workforce with effective tools is crucial to achieving that mission, efficiently, while meeting the high expectations of our customers. System-wide,we operate approximately 13,000 miles of distribution main and roughly 12,500 miles of service lines throughout Washington Gas' entire footprint. That's a lot of infrastructure to build, manage and repair, and we're dedicated to equipping our field team with all the advantages they need to do it right, every step of the way. As we enter our 171st year, we look ahead with great excitement and promise at what the future holds. We are focused on continuing to cultivate a dynamic field service operation to help us succeed in new challenges, while maintaining our track record of over 99% service reliability which our customers expect and deserve.Across all types of work, from equipment installations, service connections or disconnect orders,to survey and more, an overarching challenge we face is predicated on a common thread ­ deploying technologies that help streamline processes, Mike Marsters, Assistant Vice President, Systems Operations, Washington Gas ByIN MY OPINION
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